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At MOUNTAIN ISLAND, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app and services, which connect Hosts to water-based experiences. We also describe how we utilize MOUNTAIN ISLAND INTELLIGENCE (MII) to enhance your experience.

By using our app, you consent to the data practices described in this policy.

 

1. Information We Collect

 

1.1 Personal Information

When you register for an account, you may provide us with personal information, including but not limited to:

Name

Email address

Phone number

Profile picture

Payment information

 

As part of creating your HOST PROFILE, you will need to complete the MOUNTAIN ISLAND VERIFICATION (MIV) process. This process ensures that our Experience Marketplace offers a diverse range of water-based experiences and that Hosts adhere to local and industry-specific safety and regulatory requirements. The MIV process may include:

Verification of identity (e.g., government-issued ID)

Background checks

Licensing and certification validation (if applicable)

Additional documentation related to safety and compliance

 

1.2 Experience Information

When you create or book an experience, you may provide additional information, including:

Experience details (location, type, duration, etc.)

Reviews and ratings

Communication history with Hosts or Guests

 

1.3 Usage Data

We may collect information about your interactions with our app, including:

Device information (e.g., device type, operating system)

IP address

Pages visited

Time and date of visits

Clickstream data

 

1.4 Location Data

With your explicit consent, we may collect and use location data to provide geo-fencing functionality. This will allow us to:

Send you notifications about nearby experiences and offers.

Automate check-ins and check-outs based on your location.

Enhance the personalization of experiences based on your geographical preferences.

 

You can manage your location-sharing preferences through your device settings, and you can withdraw your consent at any time.

 

1.5 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our app. You can manage your cookie preferences through your browser settings.

 

2. How We Use Your Information

 

We utilize the information we collect to do more with less, focusing on maximizing your experience with minimal data. Our platform employs interactive prompts that guide you through specific questions designed to gather essential insights about your preferences and interests. This approach allows us to draw meaningful inferences and recommend tailored experiences without overburdening you with extensive data collection.

 

We may use your information for various purposes, including:

Account Management:** To create and manage your account.

Bookings and Payments:** To facilitate bookings and process payments.

AI-Powered Recommendations:** Utilizing MOUNTAIN ISLAND INTELLIGENCE (MII) to analyze the concise data collected through our interactive prompts, enabling us to recommend personalized experiences that align with your interests.

Experience Creation:** Assisting Hosts in creating tailored experiences based on insights derived from user interactions and feedback through MII.

Location-Based Services:** To provide geo-fencing functionalities and automate features based on your location, enhancing your overall experience.

Communication:** Keeping you informed regarding your account, experiences, and promotions.

Customer Support:** Providing assistance and resolving any issues you may encounter.

App Improvement:** Enhancing our app and services based on user feedback and insights generated by MII.

Marketing Communications:** Sending you marketing materials if you have opted in.

 

3. Sharing Your Information

 

We may share your information in the following circumstances:

With Hosts:** Your profile information may be shared with Hosts for booking purposes and to facilitate personalized experiences.

With Service Providers:** We may share your information with third-party vendors who provide services on our behalf (e.g., payment processors, customer support).

For Legal Reasons:** We may disclose your information to comply with applicable laws or respond to legal requests.

Business Transfers:** In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

 

4. MOUNTAIN ISLAND INTELLIGENCE (MII) and Data Analysis

 

Our use of MOUNTAIN ISLAND INTELLIGENCE (MII) includes:

Identifying Trends:** Analyzing user data to identify popular experiences and trends in water-based activities.

Personalization:** Customizing the user experience by recommending experiences that align with your interests and past behavior.

Feedback Analysis:** Utilizing MII to assess user reviews and feedback, helping Hosts improve their offerings.

 

5. Data Security

 

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

 

6. Your Rights

 

You have the right to:

Access the personal information we hold about you.

Request correction of any inaccurate or incomplete information.

Request deletion of your personal information, subject to certain exceptions.

Opt-out of marketing communications.

 

To exercise these rights, please contact us using the information provided below.

 

7. Children's Privacy

 

Our app is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

 

8. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our app. Your continued use of the app after any changes indicates your acceptance of the new Privacy Policy.

 

9. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:​